背景
在建筑行业,RFI 用于澄清歧义、回答问题并填补施工过程中出现的信息空白。创建 RFI 的一个常见场景是,分包商或监理要求项目建筑师或工程师提供有关完成作业或任务的特定信息。例如,项目图纸可能不清除,要求可能含糊不清,或者产品规范可能已过时、不准确或不完整。在这种情况下,重要的是尽可能快速、简洁地回答问题,以防止沟通不畅、项目延误和/或返工。
在 Procore 中,RFI 由以下部分组成:
- 一般信息。为了确保正确解释问题,必须包括所有附加信息,以提供有关特定问题、议题或歧义的相关背景信息和情景。
- 问题。与建设工程项目相关的正式问题,需要其他人答复。例如,一个分包商可能会因为施工文件或产品规范不明确而在 RFI 上提交问题。也可以代表其他人/供应商提出问题。
- 回复:任务分配对象在 RFI 上发送的回复。例如,项目工程师可能会回答分包商的问题以澄清不明确的规范。
- 正式答复:已被指定为 RFI 的“正式答复”的一个回复(或多个回复)。“RFI 经理”通常会选择正式答复。
要查看 RFI 过程的常见工作流,请查看工作流图。
需要考虑的事项
- 所需用户权限:
- 要创建处于“草稿”或“开放”状态的 RFI:
- 要创建处于“草稿”状态的 RFI:
重要提示
- 必须关闭“仅显示对标准和只读用户的正式答复”配置设置,以便对项目的 RFI 工具具有“标准”级别权限的用户可以查看对他们创建的 RFI 的所有答复。请参阅配置高级设置:RFI。
- 在其权限模板上启用了“担任 RFI 经理”细分权限的用户可以查看对他们创建的 RFI(仅限“标准”)的所有答复,即使此设置已打开也是如此。
步骤
创建 RFI 的步骤会有所不同,具体取决于分配的项目 RFI 工具的权限级别。
以拥有“管理员”级别权限的用户身份创建 RFI
- 导航到项目的 RFI 工具。
- 点击+创建。
- 在请求部分,输入以下信息:
- 主题* 。为 RFI 提供描述性标题。
- 问题* 。如果你正在创建 RFI,请输入问题。如果你正在编辑 RFI,请修改它。注意:建议你的问题始终记录指定提交答案的人员所需的任何其他背景信息。
- (可选)附件。
- 在一般标签页中,用适当的信息填写表单。
必填字段用星号 (*) 表示。
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Number*. This is a required field when a user with 'Admin' level permission on the RFI tool creates an RFI in the Open status. It is NOT required when users with 'Standard' level permission create a Draft RFI (see What is a 'Draft' RFI?).
Notes:
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Due Date. Enter or select a date from the calendar for the RFI response to be due. This field is only visible and available to users with 'Admin' level permissions on the project's RFIs tool.
Note: The 'Due Date' field is automatically populated based on the default number of days specified on the RFIs tool's Configure Settings page. See Configure Advanced Settings: RFIs. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.
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Assignees. Select one or more users to be responsible for responding to the RFI. Mark the Make Response Required checkbox next to an Assignee's name to make their response to the RFI required. Note: Assignees with the current Ball In Court responsibility on an RFI can add other users as Assignees to the RFI or forward the RFI to another user for their review. See Add Assignees to an RFI as an Assignee on an RFI and Forward an RFI for Review.
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Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.
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Received From. Select the person from whom the RFI question was received from the drop-down list.
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Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.
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Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.
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Cost Impact. Select one of the following options from the drop-down list.
- Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
- Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know.
- No. Select this option if there is no impact to the cost.
- TBD. Select this option if you have yet to determine if there is a cost impact.
- N/A. Select this option if the cost impact is not applicable to this RFI.
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Schedule Impact. Select one of the following options from the drop-down list.
- Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
- Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known.
- No. Select this option if there is no impact to the schedule.
- TBD. Select this option if you have yet to determine if there is a schedule impact.
- N/A. Select this option if an impact to the schedule is not applicable to this RFI.
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Private. Select Yes or No from the drop-down list. Yes indicates the RFI(s) will be marked Private. No indicates the RFI(s) will NOT be marked Private.
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Reference. An optional field that can serve as a helpful reference tag.
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Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.
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点击以下其中一 (1) 个按钮:
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Create a Draft. If you want to create a 'Draft' version of the RFI, click this button. This saves the RFI as a 'Draft'. The Ball In Court responsibility remains with the RFI Manager and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?
- 或者
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Create as Open. If you want to create a new RFI as 'Open', click this button. The users designated as the RFI's Assignees have the first Ball In Court responsibility. The system shifts the Ball In Court responsibility to the users designated as the RFI's Assignees and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?
以拥有“标准”级别权限和“担任 RFI 经理”细分权限的用户身份创建 RFI
- 导航到项目的 RFI 工具。
- 点击+创建。
- 在“一般信息”部分,填写以下信息:
必填字段用星号 (*) 表示。
-
Number*. This is a required field when a user with 'Admin' level permission on the RFI tool creates an RFI in the Open status. It is NOT required when users with 'Standard' level permission create a Draft RFI (see What is a 'Draft' RFI?).
Notes:
-
Due Date. Enter or select a date from the calendar for the RFI response to be due. This field is only visible and available to users with 'Admin' level permissions on the project's RFIs tool.
Note: The 'Due Date' field is automatically populated based on the default number of days specified on the RFIs tool's Configure Settings page. See Configure Advanced Settings: RFIs. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.
-
Assignees. Select one or more users to be responsible for responding to the RFI. Mark the Make Response Required checkbox next to an Assignee's name to make their response to the RFI required. Note: Assignees with the current Ball In Court responsibility on an RFI can add other users as Assignees to the RFI or forward the RFI to another user for their review. See Add Assignees to an RFI as an Assignee on an RFI and Forward an RFI for Review.
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-
Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.
-
Received From. Select the person from whom the RFI question was received from the drop-down list.
-
Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.
-
Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.
-
-
-
-
-
Cost Impact. Select one of the following options from the drop-down list.
- Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
- Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know.
- No. Select this option if there is no impact to the cost.
- TBD. Select this option if you have yet to determine if there is a cost impact.
- N/A. Select this option if the cost impact is not applicable to this RFI.
-
-
Schedule Impact. Select one of the following options from the drop-down list.
- Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
- Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known.
- No. Select this option if there is no impact to the schedule.
- TBD. Select this option if you have yet to determine if there is a schedule impact.
- N/A. Select this option if an impact to the schedule is not applicable to this RFI.
-
Private. Select Yes or No from the drop-down list. Yes indicates the RFI(s) will be marked Private. No indicates the RFI(s) will NOT be marked Private.
-
Reference. An optional field that can serve as a helpful reference tag.
-
Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.
-
点击以下其中一 (1) 个按钮:
-
Create a Draft. If you want to create a 'Draft' version of the RFI, click this button. This saves the RFI as a 'Draft'. The Ball In Court responsibility remains with the RFI Manager and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?
- 或者
-
Create as Open. If you want to create a new RFI as 'Open', click this button. The users designated as the RFI's Assignees have the first Ball In Court responsibility. The system shifts the Ball In Court responsibility to the users designated as the RFI's Assignees and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?
以拥有“标准”级别权限的用户身份创建 RFI
如果你是项目的领班、监理或分包商,你的项目经理或工程师可能会授予你项目 RFI 工具的“标准”级别权限。这使你能够创建处于“草稿”状态的 RFI,并将其发送给你指定为 RFI 经理的人员进行审核。然后,该人员可以查看你的 RFI,将其设为“开放”状态,并将其分配给项目团队的适当成员以进行答复。
注意:
- 作为具有“标准”级别权限的用户,你不会看到对该工具具有“管理员”级别权限的用户可用的所有字段。
- 重要提示!如果拥有 RFI 工具“标准”级别的权限,并希望收到对你 RFI 的正式答复的通知,则必须将你添加到 RFI 的通讯名单中。如果你不是通讯名单的成员,则不会收到关于你创建的 RFI 的正式答复的通知。
- 导航到项目的 RFI 工具。
- 点击 +创建。
- 在“一般信息”部分,填写以下信息:
注意:必填字段用星号 (*) 突出显示。
-
-
Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.
-
Received From. Select the person from whom the RFI question was received from the drop-down list.
-
Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.
-
Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.
-
-
-
-
Schedule Impact. Select one of the following options from the drop-down list.
- Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
- Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known.
- No. Select this option if there is no impact to the schedule.
- TBD. Select this option if you have yet to determine if there is a schedule impact.
- N/A. Select this option if an impact to the schedule is not applicable to this RFI.
-
-
Cost Impact. Select one of the following options from the drop-down list.
- Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
- Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know.
- No. Select this option if there is no impact to the cost.
- TBD. Select this option if you have yet to determine if there is a cost impact.
- N/A. Select this option if the cost impact is not applicable to this RFI.
-
Reference. An optional field that can serve as a helpful reference tag.
-
Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.
-
Send for Review. Click this button to save your new RFI in the 'Draft' status and send it to the person you designated in the RFI Manager field. This shifts the Ball in Court responsibility to the RFI Manager.
Note: As an RFI creator with 'Standard' level permissions on the project's RFIs tool, you can only edit the RFI's 'General Information' and 'Question' sections while the RFI's status is 'Draft'. When the RFI's status shifts to 'Open', only users with 'Admin' level permissions on the project's RFIs tool can edit the RFI.